IPTV box questions & answers
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Everything you need to know before you subscribe
Switching from cable to an IPTV box raises a lot of questions, so we have gathered the ones Canadian customers ask us most. Below you'll find clear answers on what an IPTV box is, whether you need to buy one, how fast your login arrives, which Canadian channels are included in English and French, and how to watch NHL, CFL and other live sport. We also cover internet speed, extra TVs and how our refund policy works. Every answer comes from the same support team that helps customers from Halifax to Vancouver every day. If your question isn't covered here, see our device setup guides, read about IPTV with box or compare the IPTV box plans.
What is an IPTV box?
An IPTV box is a small streaming box that plugs into your TV's HDMI port and plays live TV over your internet connection instead of cable or satellite. IPTV Box 4K works on Android TV boxes, Firestick, MAG and Formuler boxes, and you can also order IPTV with a pre-configured box.
Do I need to buy a box to use IPTV Box 4K?
No. If you already have a Firestick, Android box, MAG box, Formuler, Smart TV, phone or computer, you only need the subscription. If you don't, you can order IPTV with box and we set up the box for you.
How fast will my IPTV login arrive?
Most customers receive their login on WhatsApp within 5-7 minutes of ordering, 24/7, anywhere in Canada.
Is there an IPTV provider near me?
IPTV Box 4K is an online service, so it works the same in Toronto, Montreal, Vancouver, Calgary or a small town: no store visit and no technician. You order on WhatsApp and your login arrives in minutes wherever you live.
Which Canadian channels are included?
The Canada category includes CBC, CTV, Global, Citytv, TSN, Sportsnet, RDS, TVA, Radio-Canada, Noovo and more, plus US networks and international channels.
Can I watch NHL hockey and CFL football?
Yes. Sports channels showing NHL, CFL, NFL, NBA, MLB, MLS, UFC and more are included on every plan, in HD and 4K where available.
What internet speed do I need?
About 10 Mbps for HD and 25 Mbps for 4K per screen. For the most stable picture, connect your IPTV box to the router with an Ethernet cable.
How do IPTV providers compare with Bell, Rogers or Vidéotron?
No contract, no box rental and no installation fee. You pay once in Canadian dollars for 1, 3, 6 or 12 months and watch on devices you already own.
Can I use IPTV Box 4K on more than one TV?
Yes. Each subscription covers one stream at a time. Message us on WhatsApp and we will add a connection for each extra TV.
What is your refund policy?
If the service doesn't work on your device and our support team can't fix it, you can ask for a refund within 7 days. See our refund policy page for the full conditions.