Refund Policy

When you can get a refund

You can ask for a full refund of your subscription within 7 days of your purchase if:

• The service does not work on your device and our support team cannot fix it
• You did not receive your login details after paying
• You were charged twice for the same order

IPTV with box orders

If you ordered IPTV with box, you can return the box unused and in its original packaging within 7 days of delivery. If the box arrives damaged or faulty, contact us within 7 days and we will replace it. Return shipping for change-of-mind returns is paid by the customer.

When a refund is not possible

• More than 7 days have passed since your purchase
• The problem is caused by your internet connection, device or home network and you have not let our support team try to help
• You changed your mind after using the service
• Your account was suspended for breaking our Terms and Conditions, for example by sharing your login

Before you ask for a refund

Most problems, such as buffering or a channel not loading, can be fixed in a few minutes. Please contact our support team on WhatsApp first so we can try to solve the problem.

How to ask for a refund

Message us on WhatsApp or email support@iptvbox4k.ca with your order details and a short description of the problem. We reply 24/7.

How refunds are paid

Approved refunds are paid back to your original payment method within 5 to 10 business days. Your subscription is deactivated once the refund is issued.

Contact us

Questions about this policy? Email support@iptvbox4k.ca or message us on WhatsApp.